YOUR EXPERIENCE

 

We would like to know about your experience. This helps us know what we got right, and make improvements where needed to make your experience better. We gather this information through an experience survey.

 

The survey covers such topics as:

  • making an appointment

  • accessing the clinic

  • assessing the quality of our health services

  • identifying program needs

  • 73%

    of you received an appointment on the same or next day

  • 94%

    of you felt that your experience with reception staff was good or excellent.

  • 86%

    of you felt that providers often or always involved you in decisions about your care or treatment